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Delivery Policy:

We aim to dispatch all in stock orders the same day of receipt on working days Monday – Saturday. We send all of our orders out using Royal Mail.

The price of postage for standard parcels is £2.95 for all orders under £15.00. For orders over £15.00 delivery is free and will be confirmed at the final checkout stage. Orders will be posted out using Royal Mails Second Class service which usually takes 2-3 working days.

Should you require your parcel faster, please choose the delivery service you require at the final checkout stage.

Any order placed during a weekend or bank holiday will be dispatched the next available working day.

Please note: Once the parcel has been posted then it is in the hands of Royal Mail. We will keep the proof of postage receipt for 21 days after ordering in case there are problems with delivery however please take this into account when leaving a review. We will help all we can should there be any issues.

Local Collection:

Local Collection is available. Please checkout using the 'Pay in store' option (or you can email us your order to and your order will be ready for collection once you receive your confirmation email. (Cash and Card payments are available on site)

The collection address is: Fern Farm, 30 High Street, Hinderwell, Saltburn by the Sea, Cleveland TS13 5JH. All orders must only be collected once you have received confirmation. We endeavour to have your order ready for collection the same day (normally within 2 hours).

Any order placed during a weekend or bank holiday will be dispatched the next available working day.

Returns Policy:

Any orders wished to be returned must be done so within 7 working days. All products returned are to be in original packaging and unopened otherwise the order is non-refundable. Refund is to be paid within 3 working days to the account from which the order was placed. Postage is non-refundable.

Customers must send proof of postage via email to quoting their invoice number when returning any order otherwise the order will be non-refundable.